Overview & Acceptance

Effective August 14, 2026

This website is operated by Neor Luxe. Throughout these Terms, "we", "us" and "our" refer to Neor Luxe, and "you" refers to any person who visits this site or places an order. By browsing neorluxe.com or buying from us, you accept these Terms of Service together with our Return & Refund Policy, Shipping Policy and Privacy Policy, each of which forms part of this agreement.

These Terms apply to every user of the site — browsers, customers, vendors and contributors alike. If you do not accept them, please do not use the site. Any new feature, tool or product we add later is also covered by these Terms.

At a Glance

The terms most people are looking for

1. Eligibility & Use of the Store

Who may buy, and on what basis

By agreeing to these Terms you confirm that you are at least the age of legal majority where you live, or that you have the consent of a parent or guardian who accepts responsibility for your use of the site.

• You may not use our products or this site for any unlawful or unauthorized purpose.
• You may not violate any law applicable in your jurisdiction through your use of the Service.
• You may not transmit any virus, worm or destructive code to the site.
• A breach of these Terms may result in immediate termination of your access to the Service.

2. General Conditions

Our discretion, and your obligations

• We may refuse service to anyone, for any lawful reason, at any time.
• Content you transmit other than payment information may travel unencrypted across networks and may be altered to meet technical requirements. Payment card information is always encrypted in transit.
• You may not reproduce, duplicate, copy, sell, resell or exploit any part of the Service without our express written permission.
• Headings in these Terms are for convenience and do not limit or affect the terms themselves.

3. Products, Pricing & Availability

What we sell and how it is described

• Some pieces are available online only and may be produced in limited quantities.
• We make every effort to display colors, metals and stones accurately, but screens vary and we cannot guarantee that what you see matches the physical piece exactly.
• Prices are subject to change without notice. The price that applies to your order is the price displayed at the moment you complete checkout.
• We may limit sales by person, household, geographic region or jurisdiction, and may limit quantities.
• We may modify or discontinue any product or the Service itself at any time, and will not be liable to you or any third party for doing so.
• Moissanite is a distinct gemstone and is not a diamond. We describe it as moissanite throughout, and every eligible center stone ships with its GRA certificate.

4. Orders, Billing & Accuracy

Placing an order, and when it becomes binding

Your order is an offer to buy. A contract forms when we confirm dispatch, not when you receive an order confirmation email. Until that point we may decline or cancel the order.

• You agree to provide current, complete and accurate purchase and account information, and to update it when it changes.
• We may refuse any order, and may limit or cancel quantities purchased per person, per household or per order.
• Where we cancel an order that has already been paid for, we refund it in full.
• If a piece is listed at an obviously incorrect price through a typographical or systems error, we may cancel the order and refund you rather than honor the error.

5. Shipping & Delivery

Restated here in full — see also our Shipping Policy

Cost

Shipping is complimentary on every order to every destination we serve, with no minimum spend. Express delivery is available at checkout for an additional fee, with the rate and estimated date shown before you pay.

Dispatch

In-stock pieces are dispatched within 5-6 business days of payment clearing. Made-to-order, engraved, customized and bespoke-sized pieces require production time first, which is confirmed to you when you order.

Transit

Standard delivery takes 8 to 12 business days from dispatch. Business days exclude weekends and public holidays in both the origin and destination countries. Delivery estimates are estimates, not guarantees.

Tracking & Signature

Every package ships with tracking, and the tracking number and carrier are emailed to you on dispatch. A signature is required on delivery. Packaging is deliberately discreet and carries no external indication of its contents.

Delays

Delivery timelines may be affected by customs clearance, carrier backlogs, postal disruption, extreme weather, public holidays, high order volumes and other circumstances outside our control. Where a delay is significant we will keep you informed.

Duties & Taxes

Import duties, taxes, VAT and customs charges vary by destination. For some countries these are calculated and prepaid at checkout; for others your carrier or customs authority will bill you before releasing the package, and those charges are your responsibility. Which applies is shown at checkout once you enter your delivery address. If a package is refused or abandoned at customs, any duties already incurred are generally not recoverable.

Address Accuracy

You are responsible for providing a complete and accurate delivery address. We cannot accept responsibility for a package delivered correctly to an address you supplied. Once a package is with the carrier the address cannot be changed. Packages returned to us due to an incorrect address may be resent, and a reshipping fee may apply.

Loss or Damage in Transit

Once a package is accepted by the carrier it passes into their custody. If a package is lost, damaged, or marked delivered but not received, contact us with your order number and we will open an investigation with the carrier on your behalf. Claims of non-delivery should be raised within 7 days of the delivery scan.

6. Returns, Exchanges & Refunds

Restated here in full — see also our Return & Refund Policy

The Two Windows

Both are measured from the date of delivery. You must contact customer care within 7 days of delivery to open any return or exchange, and the piece must reach us within 30 days of delivery. Requests raised after the seventh day cannot be authorized, and packages arriving after the thirtieth day may no longer qualify.

Cost

Return shipping is free — we provide a prepaid return label with every authorized return. There is no restocking fee.

Authorization

A return authorization must be obtained before any piece is sent back. Packages returned without authorization, or refused at delivery, may be rejected.

Condition on Arrival

To be accepted, a piece must arrive unworn and unaltered, free of scratches or sizing marks, in its original Neor Luxe packaging, with its GRA and precious metal certificates, any complimentary items that accompanied it, and the packing slip or order confirmation. A missing certificate may incur a replacement fee.

Inspection & Outcome

Every returned piece is inspected against its original certificate, normally within 2 to 3 business days of arrival. A piece that passes inspection is refunded in full to the original payment method, with nothing deducted, within 5 to 7 business days. A piece that does not meet the condition standard is declined, documented photographically, explained to you in writing and returned to you at our cost. Partial refunds are not issued. Your bank or card issuer may take a further 3 to 10 business days to post an approved refund.

Non-Returnable Items

• Custom, made-to-order, bespoke-sized and personalized pieces
• Engraved pieces
• Items marked Final Sale at the time of purchase
• Pieces engraved, resized, repaired or altered by any other jeweler
• Pieces showing wear, damage, tampering or a missing stone

Non-Refundable Costs

Duties, taxes and government charges paid to a local authority are not refunded by us, although they may be recoverable directly from that authority. Where a piece was faulty, damaged or incorrect, any shipping costs you paid are refunded in full.

Faulty, Damaged or Incorrect Items

None of the exclusions above apply where a piece arrives damaged, defective or not as ordered. Contact us with photographs as soon as you open the package and we will replace it or refund you in full including all shipping costs. Your statutory rights in respect of faulty goods are unaffected by these Terms.

Cancellations

Orders that have not entered production or been dispatched are canceled and refunded in full. Made-to-order and personalized pieces enter production quickly, and once work has begun the materials and labor already committed may be retained.

7. Custom & Personalized Orders

Pieces made for one person

• Custom, bespoke, engraved and made-to-order pieces are produced to your specification and are final sale.
• You are responsible for the accuracy of what you specify, including spelling, dates, ring size and metal choice. Please check every detail before confirming.
• Production timelines are estimates and are confirmed to you before work begins. Complex settings and unusual cuts take longer.
• Cancellation is possible only before production begins. After that, committed materials and labor may be retained.
• These restrictions do not apply where a custom piece arrives damaged, defective or not as ordered.

8. Warranty

What we stand behind

Every Neor Luxe moissanite carries a lifetime warranty against loss of brilliance, fire or clarity. Manufacturing defects in the setting are covered separately — contact us with photographs and we will assess, repair or replace the piece.

The warranty does not cover accidental damage, loss, theft, ordinary wear including surface scratching and plating wear, or any damage arising from work carried out by another jeweler. Work by a third party voids warranty cover on the affected part of the piece.

9. Accuracy of Information on This Site

And the limits of what you should rely on

• We are not responsible if information on this site is not accurate, complete or current. It is provided for general information and should not be your sole basis for a decision.
• This site may contain historical information, provided for reference only, which is not necessarily current.
• We may modify the content of this site at any time, and are under no obligation to update it.
• Occasionally information may contain typographical errors, inaccuracies or omissions relating to descriptions, pricing, promotions, availability or delivery times. We may correct these and cancel or update affected orders at any time, including after an order has been submitted.

10. Third-Party Tools & Links

Services we do not control

• We may give you access to third-party tools which we neither monitor nor control. They are provided "as is" and "as available" with no warranty of any kind, and your use of them is entirely at your own risk.
• Our site may contain links and materials from third parties. We are not responsible for examining or evaluating their content or accuracy, and we do not warrant them.
• We are not liable for any harm or damages arising from your dealings with third-party websites. Review their policies before transacting with them.
• Our store is hosted by a third-party e-commerce platform provider, which processes payments through its own PCI-compliant systems.

11. Your Submissions

Reviews, photographs, comments and ideas

• If you send us ideas, suggestions, reviews, photographs or other material, we may use, edit, copy, publish, translate and distribute it without restriction and without payment to you.
• We are under no obligation to keep submissions confidential, to compensate you, or to respond.
• You are solely responsible for what you submit, including its accuracy, and you confirm it does not infringe anyone's rights.
• We may remove content we consider unlawful, offensive, defamatory, obscene or otherwise objectionable, though we are not obliged to monitor submissions.

12. Personal Information

How we handle your data

Your submission of personal information through this store is governed by our Privacy Policy, which forms part of these Terms.

13. Prohibited Uses

What you may not do here

In addition to the other restrictions in these Terms, you are prohibited from using this site or its content:

• For any unlawful purpose, or to solicit others to perform unlawful acts
• To violate any international, federal, state or local law or regulation
• To infringe our intellectual property rights or those of anyone else
• To harass, abuse, insult, harm, defame, intimidate or discriminate
• To submit false or misleading information
• To upload or transmit viruses or any code that may affect the functionality of the Service
• To collect or track the personal information of others
• To spam, phish, pretext, spider, crawl or scrape
• For any obscene or immoral purpose
• To interfere with or circumvent the security features of the Service

We may terminate your use of the Service for violating any of the above.

14. Intellectual Property

What belongs to us

All content on this site — including designs, photographs, product imagery, text, graphics, logos and the Neor Luxe name — is owned by us or licensed to us and is protected by intellectual property law. You may not copy, reproduce, distribute or create derivative works from it without our prior written consent.

15. Disclaimer of Warranties & Limitation of Liability

Read this section carefully

We do not guarantee that your use of the Service will be uninterrupted, timely, secure or error-free, or that the results obtained from it will be accurate or reliable. We may remove or suspend the Service for indefinite periods, or cancel it entirely, at any time without notice to you.

Except as expressly stated by us, the Service and all products delivered through it are provided "as is" and "as available" for your use, without any representation, warranty or condition of any kind, whether express or implied.

To the fullest extent permitted by law, Neor Luxe, its directors, officers, employees, affiliates, agents, contractors, suppliers and service providers shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special or consequential damages of any kind — including lost profits, lost revenue, lost savings, loss of data, replacement costs or similar damages — arising from your use of the Service or any product procured through it.

16. Indemnification

When you cover our costs

You agree to indemnify, defend and hold harmless Neor Luxe and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees from any claim or demand, including reasonable legal fees, made by a third party arising from your breach of these Terms or the documents they incorporate, or your violation of any law or the rights of a third party.

17. Severability, Termination & Entire Agreement

Housekeeping

• Severability. If any provision of these Terms is found unlawful, void or unenforceable, it is severable and does not affect the validity of the remaining provisions.
• Termination. These Terms remain in effect unless terminated by either of us. You may terminate at any time by ceasing to use the site. We may terminate your access at any time if you fail to comply with any term, and obligations incurred before termination survive it.
• Entire agreement. These Terms, together with the policies posted on this site, constitute the entire agreement between us and supersede any prior agreements or communications. Our failure to exercise any right does not waive it.
• Interpretation. Any ambiguity in these Terms shall not be construed against the drafting party.

18. Governing Law & Jurisdiction

Which law applies, and where disputes are heard

These Terms of Service, and any separate agreements by which we provide you services, are governed by and construed in accordance with the laws of the State of Montana, United States, without regard to its conflict of law provisions.

You agree that the state and federal courts located in Montana shall have jurisdiction over any dispute arising out of or relating to these Terms or your use of the Service.

19. Changes to These Terms

How we update this document

You can review the most current version of these Terms at any time on this page. We may update, change or replace any part of them by posting the revised version here, and it is your responsibility to check periodically. Your continued use of the site after a change is posted constitutes acceptance of it. The terms that apply to any given order are those in force at the time you placed it.