Terms of service

OVERVIEW

This website is operated by Neorluxe. Throughout the site, the terms "we", "us" and "our" refer to the Company. The Company offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following Terms and Conditions ("Terms of Service", "Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink.

These Terms of Service apply to all users of the site, including without limitation browsers, vendors, customers, merchants, and contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms.

Any new features or tools added to the current store shall also be subject to the Terms of Service. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website.

Our store may be hosted by a third-party e-commerce platform provider that enables us to sell products and services to you.

 

 

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your jurisdiction of residence, or that you have given consent to allow your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction.

You must not transmit any worms, viruses, or destructive code.

A breach or violation of any of the Terms will result in immediate termination of your Services.

 

 

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (excluding payment information) may be transferred unencrypted and involve transmissions over various networks and changes required by technical requirements.

Payment information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without our express written permission.

 

 

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information available on this site is not accurate, complete, or current.

The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions.

This site may contain historical information, which is provided for reference only.

We reserve the right to modify site content at any time without obligation to update information.

 

 

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right to modify or discontinue the Service at any time without notice.

We shall not be liable for any modification, price change, suspension, or discontinuance of the Service.

 

 

SECTION 5 - PRODUCTS OR SERVICES

Certain products or services may be available exclusively online and may have limited quantities.

Products may be subject to return or exchange only according to our Refund Policy.

We make every effort to display product colors and images accurately but cannot guarantee monitor accuracy.

We reserve the right to limit sales by person, geographic region, or jurisdiction and to limit quantities offered.

We do not warrant that product quality or service results will meet your expectations.

 

 

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order.

We may limit or cancel quantities purchased per person, household, or order.

You agree to provide current, complete, and accurate purchase and account information and promptly update your information when necessary.

 

 

SECTION 7 - OPTIONAL TOOLS

We may provide access to third-party tools over which we have no control.

These tools are provided "as is" and "as available" without warranties of any kind.

Your use of optional tools is entirely at your own risk and discretion.

 

 

SECTION 8 - THIRD-PARTY LINKS

Certain content, products, and services available through our Service may include materials from third parties.

We are not responsible for examining or evaluating the content or accuracy of third-party websites.

We shall not be liable for any damages related to transactions made with third-party websites.

 

 

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

Any comments, suggestions, proposals, or submissions provided to us may be used, edited, copied, published, translated, and distributed without restriction.

We are under no obligation to maintain comments in confidence, compensate users, or respond to comments.

Users are solely responsible for the content and accuracy of their submissions.

 

 

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

 

 

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally, there may be information containing typographical errors, inaccuracies, or omissions.

We reserve the right to correct errors and update information or cancel orders if information is inaccurate.

 

 

SECTION 12 - PROHIBITED USES

You are prohibited from using the site or its content:

  • For unlawful purposes

  • To violate laws or regulations

  • To infringe intellectual property rights

  • To harass, abuse, or discriminate

  • To submit false information

  • To upload viruses or malicious code

  • To collect personal information of others

  • To spam, scrape, crawl, or phish

  • To interfere with website security

Violation may result in termination of access to the Service.

 

 

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee uninterrupted, secure, or error-free service.

The Service and all products delivered through the Service are provided "as is" and "as available" without warranties of any kind.

To the fullest extent permitted by law, we shall not be liable for any direct, indirect, incidental, punitive, special, or consequential damages arising from your use of the Service.

 

 

SECTION 14 - INDEMNIFICATION

You agree to indemnify and hold harmless the Company, its affiliates, partners, officers, employees, contractors, suppliers, and service providers from any claim or demand arising from your breach of these Terms or violation of applicable law.

 

 

SECTION 15 - SEVERABILITY

If any provision of these Terms is determined to be unlawful or unenforceable, the remaining provisions shall remain in full force and effect.

 

 

SECTION 16 - TERMINATION

These Terms remain effective unless terminated by either party.

We may terminate access to our Services immediately if you fail to comply with any provision of these Terms.

 

 

SECTION 17 - ENTIRE AGREEMENT

These Terms of Service and any policies posted by us constitute the entire agreement between you and us regarding use of the Service.

 

 

SECTION 18 - GOVERNING LAW

These Terms of Service shall be governed by and construed in accordance with the laws of the applicable jurisdiction where the Company operates.

 

 

SECTION 19 - CHANGES TO TERMS OF SERVICE

We reserve the right to update, modify, or replace any part of these Terms of Service at our sole discretion.

Your continued use of the website following changes constitutes acceptance of those changes.

 

 

SECTION 20 - SHIPPING INFORMATION

Order Processing

Most orders are processed within 5–7 Workings Days after payment confirmation.

Delivery

Estimated delivery timelines vary depending on destination and shipping method selected.

Free Shipping

Free shipping may be offered on eligible orders as specified on the website.

Production Time

Custom-made, made-to-order, or out-of-stock items may require additional production time before shipment.

Delays

Shipping delays may occur due to customs clearance, high order volumes, carrier issues, or unforeseen circumstances.

 

 

SECTION 21 - RETURN INFORMATION

Return Window

Returns may be accepted within the return period specified on the website.

Item Condition

Returned items must be unworn, unused, and in original condition with all accompanying documentation.

Documentation

Missing certificates, authenticity cards, or documentation may incur replacement fees.

Modifications

Items altered, engraved, resized, or modified by third parties may not be eligible for return.

Unauthorized Returns

Returns sent without authorization may be refused.

Non-Refundable Costs

Shipping fees, handling charges, duties, taxes, and other service fees may be non-refundable.

Customized Products

Customized, engraved, made-to-order, or personalized products may not qualify for returns or refunds.

Final Sale Items

Final sale items are generally not eligible for return or exchange.

 

 

SECTION 22 - CONTACT INFORMATION

Questions regarding these Terms of Service should be directed to the contact information provided on the website.