Frequently Asked Questions
General Questions
NeorLuxe is a premium yet affordable moissanite jewelry brand offering beautifully crafted fine jewelry with exceptional brilliance and timeless elegance. Every piece is made using high-quality moissanite, expert craftsmanship, and premium precious metals. Our moissanite stones are GRA Certified, ensuring quality, authenticity, and outstanding sparkle—so you can enjoy luxury that is ethical, durable, and accessible.
Moissanite is a premium gemstone that closely resembles a natural diamond but offers even more brilliance and fire. Originally discovered in a meteor crater, today's moissanite is ethically created in advanced laboratories, making it a sustainable and conflict-free choice. Known for its exceptional sparkle, durability, and affordability, moissanite is an ideal alternative to natural diamonds for engagement rings and fine jewelry.
No. Moissanite is not a real diamond—it is a unique gemstone with its own composition. However, it closely resembles a natural diamond and is prized for its exceptional brilliance, durability, and fire. Because it is lab-created, moissanite is an ethical, sustainable, and affordable alternative that offers a luxurious look without the high cost of a natural diamond.
Yes! We offer special pricing for bulk orders and wholesale purchases. Please contact us for more details.
At NeorLuxe, every moissanite gemstone is GRA Certified and carefully inspected to ensure exceptional quality and authenticity. Each piece is expertly crafted using premium precious metals and undergoes strict quality checks before shipping. Your order includes a GRA Certificate (for eligible moissanite stones), giving you confidence in the authenticity and craftsmanship of your jewelry.
Loose Diamonds
Yes. NeorLuxe offers GRA Certified moissanite for eligible center stones. Each certified moissanite comes with a GRA Certificate verifying its quality and authenticity, giving you confidence in your purchase. Our moissanite is expertly cut for exceptional brilliance, durability, and a luxurious diamond-like appearance.
Yes! NeorLuxe offers a wide range of moissanite cuts and shapes, including Round, Oval, Pear, Emerald, Cushion, Princess, Marquise, Radiant, Asscher, Heart, and more. If you're looking for a unique design or custom shape, our team can create a personalized piece tailored to your preferences.
If you can't find the perfect moissanite or jewelry design, NeorLuxe is here to help. We offer custom jewelry services, allowing you to choose your preferred stone shape, size, setting, metal, and design. Simply contact our team, and we'll create a piece that's made just for you.
Yes! We'd be happy to provide additional photos and videos of your selected moissanite or jewelry piece before you place your order. This allows you to view its brilliance, craftsmanship, and fine details with confidence. Simply contact our team, and we'll share the available images or videos.
Yes! At NeorLuxe, we carefully match moissanite stones for earrings, wedding bands, tennis jewelry, and other multi-stone designs. We select stones with consistent color, clarity, cut, and brilliance to ensure a perfectly balanced and luxurious appearance.
Jewelry & Custom Order
Yes! NeorLuxe specializes in custom jewelry made just for you. Whether you have a sketch, inspiration photo, or a unique idea, our expert craftsmen can create a personalized piece to match your vision. You can customize the stone shape, size, setting, metal, engraving, and other details to design a one-of-a-kind piece.
NeorLuxe offers premium jewelry in 925 Sterling Silver, 10K Gold, 14K Gold, 18K Gold, and Platinum. You can choose from Yellow Gold, White Gold, or Rose Gold finishes to match your personal style. Every piece is crafted for lasting beauty, durability, and everyday wear.
Custom jewelry usually takes 2-3 weeks, depending on the design complexity.
Yes! We offer engraving services for a personalized touch.
Yes! We can modify any of our existing designs to match your preferences, including changing the diamond size, shape, metal type, or adding personal engravings.
Shipping & Returns & payment Service
We offer worldwide shipping with secure and insured delivery.
We offer a 30-day return policy on loose diamonds and non-custom jewelry. Custom orders are final sale, but we ensure complete satisfaction before shipping.
We accept credit/debit cards, PayPal, bank transfers, and financing options (if available).
Yes, I can customize a payment plan for you, please contact me for more information.
Yes! We can make rings in any size, including half and quarter sizes. If your sizeisn’t listed, just let us know, and we’ll customize it for you.